Terms and conditions - Holidays in the Dolomites

In order to be informed about the general conditions before you start your holiday at the Apparthotel Eden, we have summarized the most important information for you

Minimum stay:
The minimum stay is two nights throughout the year and there could belonger stay restrictions in peak season!

Arrival and Departure:
Rooms are available from 2.00 pm on day of arrival. Guests arriving after 5 pm should contact the property prior to arrival. We ask that guests leave the apartment before 09.30 am. This allows time for our cleaner to ensure a fresh start for new guests. We allow guests to leave luggage during the day of their check-in or checkout.

All accommodation reservations must be made in writing. Once a reservation has been confirmed, Apparthotel Eden will confirm the reservation back in writing via fax, letter or e-mail. A deposit, which depends on length of stay, number of people and season of the year is required to secure your reservation. To avoid misunderstandings we would like to remind you that a reservation constitutes a legal contract for both parties.

Room wish
We ask for understanding that we can promise room numbers or floors not obligingly, however, with pleasure we guarantee for you the booked room category.

Payment can be made by cash, debit or credit cards (except Amex). We can accept credit cards only from the min. amount  of Euro 250,00.

Cancellation requirements:
The cancellation has to be written.
The right of withdrawal as laid down in the Consumers' Code is not contemplated – however, we are willing to apply the following conditions for withdrawal:
Cancellation within 3 week before arrival: the deposit will be send back, but a processing charge of Euro 20,00 will be charged.
Cancellation within 21-15 days before arrival: the deposit will be charged
Cancellation within 15-8 days before arrival: 50% of the total price
Cancellation from 7 days or less before arrival, late arrival or early departure: -20% for the booked but not used days
„Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers' Code)“
We recommend to make a travel insurance

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